The following is a list of supported internet browsers that are compatible with Quail Creek Bank's online banking:
ONLINE BANKING - Desktop Version
|Mozilla Firefox 69 and newer||Considered to offer an optimal Online Banking Experience|
|MS Internet Explorer 11||Should not be used in Compatibility Mode|
|Google Chrome 78 and newer|
|Apple Safari 11 and newer|
|ONLINE BANKING MOBILE VERSION NOTE: For mBanking Supported Devices and Operating Systems, refer to the documentation posted on the Digital Banking Support Site.|
How do I know what version of Internet Explorer (IE) I'm using?
Checking to see what version of IE your computer is using is easy. Open Internet Explorer and click "Help" on the toolbar or press Alt-H. From the drop-down menu, select "About Internet Explorer" or press "a." The pop-up dialog window will list what version of IE you are currently using.
If your toolbar has been disabled, you can also check what version of Internet Explorer you are running by clicking on the gear icon located in the top-right corner of Internet Explorer or by pressing Alt-X. Within the drop-down menu, select "About Internet Explorer" or press "a." The window will list what version of IE you are currently using.
Updating IE10 to IE11
You can update Internet Explorer by downloading and installing it from Microsoft:
Find your language from the list on their site (English, for example), and select the version you wish to download (referring to your version of Windows), then click the Download button.
The above link provides the full, offline versions, meaning that all the installation files you need are included. You're welcome to use the online version they offer although the offline one is best if you're having trouble with your current IE install or you want to put the file on a flash drive.
Important: You should only update Internet Explorer from Microsoft!
Several legitimate websites offer Internet Explorer downloads, but many not-so-legitimate websites do as well. The safest option is to update IE directly from the browser's developer - Microsoft.
If you are unable to update IE because of compatibility issues with other programs, please use Firefox or Google Chrome. Instructions on how to downland and install these browsers are located below.
Windows Vista is not a supported operating system and will not allow you to update to IE11.
Download or Update Google Chrome
To update or install Google Chrome, download and install the software from Google's website. If you are uncomfortable with installing software on your computer, please consult a professional for assistance.
Download or Update FireFox
To update or install Firefox, download and install the latest version from Mozilla's website. If you are uncomfortable with installing software on your computer, please consult a professional for assistance.
Upgrading Safari (Mac)
MacOS software must current to update Safari. It is also required that your operating system either be on Mac OS X v10.11 "El Capitan" or MacOS v10.12 "Sierra". You can update your OS within the App Store.
**Caution** Upgrading your OS can have a significant impact on programs you are currently running. If you do not feel comfortable upgrading your Mac operating system, we recommend you download Firefox or Google Chrome and use one of those browsers instead.