Supported Browsers

The instructions below indicate ways to upgrade your browser. Quail Creek Bank encourages you to upgrade your browser, if needed. However, updating could have adverse effects on programs you are currently using. Quail Creek Bank N.A. is not responsible for any disruptions or issues that could arise when upgrading your browser. If you are not comfortable with the upgrade process, please consult a professional for assistance. Due to liability concerns, employees cannot offer guidance or help with upgrades or installation of software.

The following is a list of supported internet browsers that are compatible with Quail Creek Bank's online banking:



How do I know what version of Internet Explorer (IE) I'm using?

First Option

Checking to see what version of IE your computer is using is easy. Open Internet Explorer and click "Help" on the toolbar. From the drop-down menu, select "About Internet Explorer." The pop-up dialog window will show you what version of IE you are currently using.

Second Option

If your toolbar has been disabled, you can also check what version of Internet Explorer you are running by clicking on the gear icon located in the top-right corner of Internet Explorer. Within the drop-down menu, select "About Internet Explorer." The window will show you what version of IE you are currently using.

Updating IE10 to IE11

You can update Internet Explorer by downloading and installing it from Microsoft:

Download Internet Explorer

Find your language from the list on their site (English, for example), and select the version you wish to download (referring to your version of Windows), then click the Download button.

The above link provides the full, offline versions, meaning that all the installation files you need are included. You're welcome to use the online version they offer although the offline one is best if you're having trouble with your current IE install or you want to put the file on a flash drive.

Important: You should only update Internet Explorer from Microsoft!

Several legitimate websites offer Internet Explorer downloads, but many not-so-legitimate websites do as well. The safest option is to update IE directly from the browser's developer - Microsoft.

For other ways to update Internet Explorer, please click here.

If you are unable to update IE because of compatibility issues with other programs, please use Firefox or Google Chrome. Instructions on how to downland and install these browsers are located below.

Windows Vista is not a supported operating system and will not allow you to update to IE11.


Download or Update Google Chrome

To update or install Google Chrome, download and install the software from Google's website. If you are uncomfortable with installing software on your computer, please consult a professional for assistance.


Download or Update FireFox

To update or install Firefox, download and install the latest version from Mozilla's website. If you are uncomfortable with installing software on your computer, please consult a professional for assistance.


Upgrading Safari (Mac)

MacOS software must current to update Safari. It is also required that your operating system either be on Mac OS X v10.11 "El Capitan" or MacOS v10.12 "Sierra". You can update your OS within the App Store.

**Caution** Upgrading your OS can have a significant impact on programs you are currently running. If you do not feel comfortable upgrading your Mac operating system, we recommend you download Firefox or Google Chrome and use one of those browsers instead.