Quail Creek Bank & COVID-19
Lobby - By Appointment Only and Masks Required | Drive-In Hours: Monday - Friday 9:00 AM - 6:00 PM and Saturday 8:00 AM - Noon
As COVID-19 evolves, management at Quail Creek Bank remains dedicated to the safety of both our employees and our customers. Although cases continue to be elevated across the state, the good news is the severity of most cases is much less severe and the level of hospitalizations appears well under control.
To be proactive and implement a sustainable plan for the short term, management feels it is in everyone’s best interests for the lobby to remain closed through Labor Day. We will reevaluate the situation toward the end of August and keep you apprised of any changes and when the lobby might reopen.
If you need to see a bank representative in person, please call ahead and make an appointment. When entering the bank, only the east doors (those closest to May Avenue) will be accessible. Customers entering the building will be required to wear a mask. We are requiring this of our employees when they are transacting business with our customers or speaking to other employees. We ask that only persons essential to the banking transaction enter the bank.
To help accommodate staff rotations, we are reducing our drive-in hours to 9:00 am - 6:00 pm (Monday through Friday). Saturday drive-in hours will remain 8:00 am to noon. We ask that all banking transactions take place with a drive-in teller whenever possible. Cashier’s checks are still being offered in the drive-in and our cash back limit remains at $3,000. Additional staff will be placed in the drive-in to help minimize your wait time.
Although our doors remain locked, large volume cash transactions should still be processed in the lobby and we will maintain lobby hours of 9:00 am to 5:00 pm Monday through Friday to assist with those. In addition to large cash transactions, the lobby will be limited to customers needing to utilize the coin machine, access their safe deposit box, or process a cash advance from a credit card.
Please notify a bank representative at 755-1000 for entry into the bank.